Situation 1 - @ Work Place
Background:
Imagine you are working in an IT firm. Your Job involves meeting with several customers along with your Boss. Your Boss is a good man and he is very supportive of your role and gives you a lot of space to grow. However he is not very good at receiving negative feedback.
Problem Statement:
In a recent customer interaction you have heard customer’s complain about your Boss’ bad body odour. They were saying that if they have to deal with it again they will consider stopping business. You overheard this conversation and were not given this feedback directly. How will you give this feedback to him such that the situation is corrected?
Answer:
Background:
Imagine you are working in an IT firm. Your Job involves meeting with several customers along with your Boss. Your Boss is a good man and he is very supportive of your role and gives you a lot of space to grow. However he is not very good at receiving negative feedback.
Problem Statement:
In a recent customer interaction you have heard customer’s complain about your Boss’ bad body odour. They were saying that if they have to deal with it again they will consider stopping business. You overheard this conversation and were not given this feedback directly. How will you give this feedback to him such that the situation is corrected?
Answer:
As the work place has lot of interactions with customers firstly I will deal this indirectly.
I will go and have a friendly conversation with my boss saying that One of my friends boss have the body odour problem so the clients have stopped the business because of him the company was facing heavy losses.
Explanation:
As the boss also involves in dealing with the customers he will surely understand these type of conversations.This kind of explanation d’t appear giving him a feedback and will not effect our work environment.
Organizers Feedback:Many ppl are not aware of their BO due to food habits and all. An indirect dialogue like this might not help unless the message is strong.
I will go and have a friendly conversation with my boss saying that One of my friends boss have the body odour problem so the clients have stopped the business because of him the company was facing heavy losses.
Explanation:
As the boss also involves in dealing with the customers he will surely understand these type of conversations.This kind of explanation d’t appear giving him a feedback and will not effect our work environment.
Organizers Feedback:Many ppl are not aware of their BO due to food habits and all. An indirect dialogue like this might not help unless the message is strong.
Situation 2 - @ Home
Background:
You live in the same city as your in-laws and have recently bought a new home. This is your dream home and you have spent a little more than what you had planned to because this is a one-time investment and a few more thousands every month in mortgage was ok for this home. Now that the house is ready you have to consult your In-Laws (DH’s parents) for the house warming ceremony. Your in-laws are nice people and your relationship with them is cordial. (there are some grouses but that’s normal and nothing major).
Problem Statement:
At a dinner table your in-laws clarify that they want a GRAND house warming with all relatives – gifts and clothes in order. They have stated clearly that it has been a long time since they called any of their kith and kin and this is an opportune moment. You are totally shocked and upset because you want a simple home ceremony and want to minimize the cost of this event since you went overboard buying the house.
When you talk to you DH his comment is “Talk to them and convince if you can. I am ok either ways it will mean another personal loan but I would rather have a happy after math. Whatever you do I don’t want a fight in the family and want a happy situation so I leave it to you. Either adjust or convince. I will be neutral.”
What will you do – Agree to them or convince them and how?
Answer:
Background:
You live in the same city as your in-laws and have recently bought a new home. This is your dream home and you have spent a little more than what you had planned to because this is a one-time investment and a few more thousands every month in mortgage was ok for this home. Now that the house is ready you have to consult your In-Laws (DH’s parents) for the house warming ceremony. Your in-laws are nice people and your relationship with them is cordial. (there are some grouses but that’s normal and nothing major).
Problem Statement:
At a dinner table your in-laws clarify that they want a GRAND house warming with all relatives – gifts and clothes in order. They have stated clearly that it has been a long time since they called any of their kith and kin and this is an opportune moment. You are totally shocked and upset because you want a simple home ceremony and want to minimize the cost of this event since you went overboard buying the house.
When you talk to you DH his comment is “Talk to them and convince if you can. I am ok either ways it will mean another personal loan but I would rather have a happy after math. Whatever you do I don’t want a fight in the family and want a happy situation so I leave it to you. Either adjust or convince. I will be neutral.”
What will you do – Agree to them or convince them and how?
Answer:
I would explain them about the exact situation where we are in.If the party is Grand then I will tell them how many days their son has to work extra to repay the loan and I will say we can have another Grand party for some other occasion and also when we have bank balance not with the loan money as that will not give peace of mind to have partys on loans.I would their son would be happy if the burden is lessend.
Explanation:
Hope with this chat they will agree to have a simple one as they also d’t want their son to land in troubles repaying the loans for grand partys for years.
Organizers Feedback: The in-laws reaction is not positive what will you do? Will you yield or let then feel bad.
Situation 3 - @Work Place
Background:
Imagine you are a manager with 2 people reporting to you. Both of them have their unique strengths and need to work together to get the required result for you and the department. There are no other people with similar skills in your organization.
Problem Statement:
These two people could set a meeting to fire with their spats. They DO NOT get along well at all and a majority of you time is getting wasted addressing their interpersonal issues. Initially you thought these are small personality differences, but now its impacting your deliverables and putting your department in RED. You have to find a solution to this and ensure the tasks are completed on time. At the same time remember that it is not easy to find a replacement so it’s important to make them both feel important.
How will you solve this situation?
Answer:
Explanation:
Hope with this chat they will agree to have a simple one as they also d’t want their son to land in troubles repaying the loans for grand partys for years.
Organizers Feedback: The in-laws reaction is not positive what will you do? Will you yield or let then feel bad.
Situation 3 - @Work Place
Background:
Imagine you are a manager with 2 people reporting to you. Both of them have their unique strengths and need to work together to get the required result for you and the department. There are no other people with similar skills in your organization.
Problem Statement:
These two people could set a meeting to fire with their spats. They DO NOT get along well at all and a majority of you time is getting wasted addressing their interpersonal issues. Initially you thought these are small personality differences, but now its impacting your deliverables and putting your department in RED. You have to find a solution to this and ensure the tasks are completed on time. At the same time remember that it is not easy to find a replacement so it’s important to make them both feel important.
How will you solve this situation?
Answer:
First of all I will conduct an informal meeting with both of them and then listen to the story from both the ends and will find where the exact problem is araising.Also would ask them the negative effects on the work because of their differences.After listening to each of their stories I would ask them for what they agree on.will also ask them how they do the work differently coping up in future.Will say the consequences for promoting to the next level or for their job if this continues.will say that for promoting or progress in the company these things will also continue and will be observing their behavior all the time.
Explanation:
Because of this type of conversation as a manage u can take control as they themselves agree upon what they do and also feel they are important as we ask them what they agree upon.
Organizers Feedback:The problem at hand is more dangerous than not getting a promotion it could result in job loss. That must be highlighted
Situation 4 - @Friend Circle
Background:
You and X are very good friends. Our husbands are colelagues and You got married at the same time and met as their wives. You have become good friends over these years. Your children are both 3 months apart and are 4 years old. You are really family friends and have known each other for the past 5-6 years now. You both have 1 boy each. The children play and study together.
Problem Statement:
Of late you have observed that X criticizes your son whenever you and she are alone with the kids. When your DHs are around she is very sweet and is complementing him but when you are alone and the kids are playing she is spitting a list of negatives about your child (when he is around). Initially you didn’t mind it since you consider her a foster mom. But you have started seeing you child becoming reserved and losing his spark in her presence.
Your DH has told you – “This is a matter between the women. I cannot fight with X’s husband for it. It will be silly. So find a way to discuss with her and solve it.”
PS: As a family you people are very close and cannot avoid X. You don’t want to break your friendship. But you have to correct this situation. How will you solve this situation?
Answer:
Explanation:
Because of this type of conversation as a manage u can take control as they themselves agree upon what they do and also feel they are important as we ask them what they agree upon.
Organizers Feedback:The problem at hand is more dangerous than not getting a promotion it could result in job loss. That must be highlighted
Situation 4 - @Friend Circle
Background:
You and X are very good friends. Our husbands are colelagues and You got married at the same time and met as their wives. You have become good friends over these years. Your children are both 3 months apart and are 4 years old. You are really family friends and have known each other for the past 5-6 years now. You both have 1 boy each. The children play and study together.
Problem Statement:
Of late you have observed that X criticizes your son whenever you and she are alone with the kids. When your DHs are around she is very sweet and is complementing him but when you are alone and the kids are playing she is spitting a list of negatives about your child (when he is around). Initially you didn’t mind it since you consider her a foster mom. But you have started seeing you child becoming reserved and losing his spark in her presence.
Your DH has told you – “This is a matter between the women. I cannot fight with X’s husband for it. It will be silly. So find a way to discuss with her and solve it.”
PS: As a family you people are very close and cannot avoid X. You don’t want to break your friendship. But you have to correct this situation. How will you solve this situation?
Answer:
I will use a dummy friends(DM) situation.I will explain using a third party some made up story saying that I have a friend where she always use to say the negative things to children only in the presence of mother as a result the child is very upset.We should never say negative things to children as it effects them in may ways.
Explanation
From the above dummy storm I am sure she will relate this story to herself and might not repeat it again.Also this will not effect the relation between us in any ways.
Organizers Feedback:Please note that in this situation its ok to hurt a friend but its important to presreve your child's psyche. So you must give more imp to the child.
Situation 5 - @A Party (Social Circle)
Background:
You are at a party with some common friends. One particular lady is envious of your dress and has made it obvious that you are looking unexpectedly pretty. You are secretly happy because this is your precious find and your love your dress (it’s a SALWAR SUIT) with all the heavy work.
Problem Statement:
As a part of the party dinner this lady accidentally spills SAMBAR on your dress. She apologizes profusely but you feel it was intentional. When you look around you don’t find another lady with your height and weight so chances of a dress change are remote. Your house is 2 hrs drive away.
How will you live through the party? How will you fix this jealous lady for this embarrassment caused to you?
Answer:
Explanation
From the above dummy storm I am sure she will relate this story to herself and might not repeat it again.Also this will not effect the relation between us in any ways.
Organizers Feedback:Please note that in this situation its ok to hurt a friend but its important to presreve your child's psyche. So you must give more imp to the child.
Situation 5 - @A Party (Social Circle)
Background:
You are at a party with some common friends. One particular lady is envious of your dress and has made it obvious that you are looking unexpectedly pretty. You are secretly happy because this is your precious find and your love your dress (it’s a SALWAR SUIT) with all the heavy work.
Problem Statement:
As a part of the party dinner this lady accidentally spills SAMBAR on your dress. She apologizes profusely but you feel it was intentional. When you look around you don’t find another lady with your height and weight so chances of a dress change are remote. Your house is 2 hrs drive away.
How will you live through the party? How will you fix this jealous lady for this embarrassment caused to you?
Answer:
If there is any shop nearby I will go and get a new dress,Else will go to wash room and wash.
If some one asks me about it I will say even her sambar also started liking my dress.
Explanation:From that it will be clear that she did it intentionally and also it looks like am saying funnily.
If some one asks me about it I will say even her sambar also started liking my dress.
Explanation:From that it will be clear that she did it intentionally and also it looks like am saying funnily.
Organizers Feedback: Again this is a perception that she did it on purpose, assumign she didn’t do it and its an accident you will make a fool of yourself telling everyone and will look vindictive. So be very caution. A lot of times - "What you feel is not what it is".
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